CasinoChan Support

CasinoChan support is the real friend in need. Always available and ready to help, it has become an instantly recognizable symbol of the platform. Reaching out to support will be easy, no matter which device you are using. Plus, CasinoChan affirms staff are well-educated on any aspect of the platform.

CasinoChan Customer Support Communication Channels

Imagine you are at the very start of your gaming journey and have no clue what a CasinoChan bonus actually is. Or, perhaps you can’t figure out the difference between demo and real money mode. They both look the same! Instead of trying to figure things out on your own and potentially wasting money along the way, save your bets until you talk to support agents.

CasinoChan makes sure every Canadian gets the assistance in the form they prefer:

1. Live chat is ideal for instant communication as agents respond within a minute. However, it is better for quick inquiries than long questions with many details.
2. Email is another way to communicate with the casino. Agents may take a bit longer to respond, up to a couple of hours. Still, you will get a detailed answer, sometimes with additional explanations in the form of screenshots and diagrams.
3. The online contact form is the ideal way of communication for players who haven’t signed up yet. Just enter your question into the dedicated online form, and an agent will reach out promptly.

The best thing about support is that you don’t have to wait to get home to contact the agents. It is also available directly from the CasinoChan app for iOS and Android.

Official Contact Emails

There is only one CasinoChan email address Canadian players can use to get help: [email protected]. Although your inquiry may be forwarded to other addresses as well, remember that this is the starting point.

When using email, don’t forget to provide agents with a thorough explanation of what is bothering you in the very first message. Add your account details, such as username, screenshots, and documents if necessary. That way, you’ll speed things up and won’t have to write multiple messages just to get to the point. Additionally, try not to send multiple messages regarding the same issue, as that may slow down agents trying to help.

Support Working Hours at CasinoChan

Some players like to enjoy their games deep into the night, while others use them to make their daily errands more bearable. Either way, they both need customer support from time to time. CasinoChan live support is available around the clock, all year round. Still, keep in mind that the agents may get slightly busier at peak hours, typically in the evening and on weekends. Even then, they will answer in a reasonable time.